Models, margins and the business decisions behind applied AI. Reporting and analysis from Fathom Tech.
China's government dismissed calls from American AI executives to deliberately pace frontier research, casting the proposal as a competitive maneuver in the escalating technology standoff between the two superpowers.
Proposed changes to Britain's immigration system would extend permanent residence timelines for skilled workers, creating immediate retention headaches for technology companies competing for specialized engineers and researchers.
Industry analysts say the measure of contact center AI effectiveness is shifting from how many customer interactions machines handle to whether those interactions actually solve customer problems.
Nearly every customer service operation now uses AI, but most deployments remain limited to single chatbots or agent assist tools. The real competitive advantage lies in orchestrating data, systems and people across the entire customer journey—a capability that only 15% of companies have mastered.