Budgets, unit economics and the P&L side of AI. AI Business coverage from Fathom Tech.
At The AI ROI in Contact Center Summit, industry leaders discussed how artificial intelligence is reshaping customer service metrics away from speed toward actual problem resolution, while revealing a significant gap between what businesses and customers believe AI has accomplished.
A Thoughtworks survey of 3,200 global CIOs reveals no clear consensus on who controls enterprise AI decisions and budgets, yet IT leaders report feeling personally responsible for security and compliance failures across the organization.
The days of securing investment by slapping AI onto a pitch deck have ended. Investors now demand proof that AI products solve critical business problems and retain customers—a standard that will reshape the entire sector.
The company introduced Agentic Multiplayer Protocol at Team '26 Europe, positioning AI agents as governed collaborators that operate alongside humans within shared digital workspaces rather than as autonomous systems.