Budgets, unit economics and the P&L side of AI. AI Business coverage from Fathom Tech.
Enterprise AI vendors are raising massive rounds to deploy armies of engineers into customer offices, masking a services-based business model as software. The industry is betting investors won't ask hard questions about unit economics before the next funding cycle.
An AI-powered network management system at the consulting firm detects and resolves infrastructure issues automatically, turning what would normally be business-disrupting outages into invisible non-events.
Organizations deploying AI in customer support are growing more confident in their systems, but measurement gaps around accuracy and hallucinations persist across all maturity levels, creating legal and customer trust risks.
ServiceNow is leveraging its installed base to position AI Control Tower as an enterprise AI governance platform, but field research reveals the company's claims about end-to-end technical control and runtime enforcement significantly outpace what customers have actually validated in production.