Budgets, unit economics and the P&L side of AI. AI Business coverage from Fathom Tech.
As artificial intelligence moves beyond pilot deployments in customer service, companies are discovering that knowledge management and outcome-focused measurement—not speed—determine whether AI investments actually pay off.
As artificial intelligence workloads surge, data centers are consuming unprecedented amounts of electricity and water, driven by fundamental computational constraints that resist easy optimization.
Zoom and implementation partners are moving beyond containment metrics to measure whether AI agents truly resolve customer issues, not just avoid routing calls to humans.
Anthropic researcher Jacob Coxon's departure over existential AI risks has reignited debate about whether the technology poses dangers to humanity, even as companies continue launching new products and securing billions in funding.