Hyatt Names Former Under Armour CTO to Lead Combined Digital and Technology Operations

Hyatt has appointed Danny Miles, the former chief technology officer at Under Armour, to serve as chief digital and information officer, effective Monday. Miles will lead the company's newly unified digital and technology division and report directly to Chief Commercial Officer Mark Vondrasek.

The scope of Miles' responsibilities encompasses AI, digital product development and customer experiences, engineering, infrastructure, enterprise technology systems, data management and cybersecurity operations. His appointment follows the June departure of previous CIO Eben Hewitt and represents an expanded iteration of that position, according to a Hyatt spokesperson.

Vondrasek highlighted Miles' qualifications in the announcement, stating: "Danny brings the vision, technical expertise and experience to fundamentally advance how we operate, develop products and deliver value for our colleagues, guests and owners." The executive's hiring supports Hyatt's broader strategy to modernize its technology infrastructure and embed AI capabilities throughout operations.

Building on Hyatt's Technology Foundation

Miles will expand upon Hyatt's existing suite of personalization and AI-driven tools while strengthening the foundational technology systems that serve the company's network of 1,500 hotels and properties, supporting both commercial operations and guest-facing experiences.

CEO Mark Hoplamazian outlined the company's technology direction at the NYU International Hospitality Investment Forum in June, explaining that Hyatt's data and AI initiatives concentrate on automating administrative processes to enable staff to deliver more individualized guest service.

Miles articulated his vision for the role in a statement: "From the systems that support our hotels to the digital experiences that connect us with guests, our focus will be on making technology a more powerful part of how Hyatt cares for people and grows its business."

Miles' Track Record in Technology Leadership

At Under Armour, Miles directed a multiyear transformation of the company's enterprise architecture. His background also includes a CTO position at Dollar Shave Club, where he managed the company's e-commerce operations, and a role as vice president of direct-to-consumer technology at Nike, where he orchestrated the company's cloud migration and expanded its retail, e-commerce and mobile app capabilities.

Recent Technology Moves and Industry Context

Hyatt recently upgraded its Hyatt Leverage platform, a business travel solution designed for small and mid-sized companies. The platform now integrates cloud-based travel technology from Spotnana to deliver a unified booking interface.

Across the hospitality sector, major operators are prioritizing AI to streamline operations and enhance customer engagement. Marriott is investing heavily in AI to improve customer experience and boost discoverability as artificial intelligence reshapes how travelers book accommodations, according to President and CEO Anthony Capuano during the company's Q3 2026 earnings call. Hilton is similarly deploying agentic AI to strengthen customer experience and reduce operational costs, as President and CEO Christopher Nassetta noted during the company's October Q3 2026 earnings call.

Hyatt's Q3 financial results showed revenue per available room growth across all customer segments, with luxury properties driving the strongest performance.